If you are unable to receive email notification triggered by the plugins then there could be several reasons for this. We are going to list the most common issue here.
- Email Settings Configuration Issue
- Emails going to Spam Folder
- WordPress Installation unable to Send Email
- Emails are getting blocked due to Spammy Subject
Email Settings Configuration Issue
If you are not able to receive the email when a form is submitted, then the first thing you need to check is whether your email settings are configured correctly or not. For this, go to User Registration -> Settings -> Emails, and you can see all the email settings. These settings allow you to customize various emails sent during the user registration process.
You can look into each email setting to see if there are any mistakes. Also, if you scroll further down, you can see the Email Sender Options. Make sure, you enter the “From” name and the “From” address correctly.
For more details on Email Settings, you can visit our Email Settings Docs.
Emails going to Spam Folder
Sometime your email might move to the spam folder. While there are many reasons why an email is marked as spam and would be a different topic to discuss. You might be looking at your Inbox while your email might have been received on your spam box. So make sure whether your emails triggered by the plugin are on spam box.
WordPress Installation unable to send Email
If you have recently set up your site then there is a high chance that your WordPress installation is not set up correctly to send the email. This may be the reason, your contact form or registration form plugin might not be triggering any email. To test this you can simply install this very plugin called Check Email
Once the plugin has been installed and activated.
Go to Tools->Check Mail
Under Send Test Email To enter an email address where you would like to receive a test email from your site.
Then click on the Send Test Email button.
If your WordPress site SMTP is correctly set up then you would receive a test email. If this fails then you need to contact your host regarding this.
Alternatively, you can also use the SMTP plugin to set up SMTP on your site easily. Check this documentation to learn how to set up SMTP using the Easy WP SMTP plugin.
Emails are getting blocked due to Spammy Subject
Sometimes, your emails can get blocked due to some blacklisted or promotional words in your Email Subject. We have seen this issue in few hosting environments. These type of emails are blocked not by the email service providers but, by the website’s Hosting Servers.
If you don’t receive the email, then your emails are most probably blocked due to some spammy-looking content in your Email Subject.
You can change the email subject to something simpler like “New Form Entry” and check if you are able to receive the emails.
Please check your email and, try to avoid spammy looking words in the subject to prevent your emails from getting blocked.